FAQ's
Q -How would it work if a package was called in at 10 a.m., but not ready to be picked up until 1 p.m. ?
A - For pre-scheduled deliveries, Mercury always assumes a 30 minute window for pick up, and 60 minutes for delivery. Therefore we would set the pick-up time for 1-1:30 p.m., and delivery for no later than 2:30. This results in a delivery within 90 minutes of ready time. As you can see, that is 30 minutes faster than our "Rush" service but for the same price. This is due to the fact that it is easier to coordinate stops when you know ahead of time when they will be ready.

Q - What can I expect if I place an order for a "Dock-High' or "Box Truck"?
A - 90 % of our Dock High loads are picked up within 1 hour, and delivered directly.

Q - Does Mercury deliver packages outside of Ohio?
A - Yes, Mercury delivers to anywhere in North America and can execute them on the ground or through the air.

Q - Can orders be placed on the internet?
A - No. Although Mercury has a quickly growing presence on the web, we feel that there are too many particulars to type in, and something may be missed. Most clients prefer hearing a voice on the other end confirming all of the details, and so do we! E-mail to: info@mercurylogistics.org

Q - What hours are you open?
A - Mercury is open for business 24/7 & 365! Thank you to all of the clients who responded to our Inquiry that was distributed in January and February.

Questions or concerns? Please contact your sales representative at: (440) 572-3900.